1. Privacy Policy

1.1 What data we collect

For individuals:
• First and last name
• Contact details (phone number, email)
• Delivery and/or home address
• Payment information (bank details, card info)
• Order and communication history with the company

For legal entities:
• Company name
• Registration number and VAT number
• Legal and/or actual address
• Contact person’s name, phone number, and email
• Company bank details
• Order, contract, and payment history

1.2 Purpose of data processing
We process data for the following purposes:
• Fulfilling contractual obligations (sales, delivery, returns)
• Managing invoices and payments
• Providing updates on order status
• Customer communication for order-related issues
• Improving service quality

1.3 Data retention period
Personal data is stored only as long as necessary to fulfill contractual obligations and in accordance with legal requirements (e.g. tax accounting).

1.4 Data sharing
We may share your data with:
• Logistics companies for order delivery
• Financial institutions for payment processing
• State authorities as required by law
• Third parties providing debt collection services (if needed)

1.5 Your rights
You have the right to:
• Access your data
• Request correction, deletion, or restriction of processing
• Withdraw consent
• File a complaint with a supervisory authority if you believe your rights have been violated

To exercise your rights, please contact us at: info@partshub.ee


2. Terms of Purchase

2.1 Order and confirmation
• All orders are submitted via the Partshub OÜ electronic order center (http://o.partshub.ee)
• The seller (Partshub OÜ) may require advance payment for order confirmation
• The seller assumes that representatives of the buyer are authorized to place orders and make decisions

2.2 Delivery
• Delivery is made to the address specified by the buyer
• Orders can be received by third parties if they accept the goods
• The seller is not liable for exceeding the estimated delivery time
• Delivery is considered complete when the goods are handed over to the buyer or their representative. If the buyer is absent, photo evidence at the delivery location (e.g. mailbox) is accepted

2.3 Product inspection
• The buyer must check the goods upon receipt
• Claims for non-conformity are accepted only if made in the presence of the seller’s representative
• Hidden defects must be reported within 2 working days of discovery
• Batteries must be tested within 24 hours of receipt; claims are accepted only within this timeframe


3. Returns
• Returns are accepted only with prior agreement with the seller
• Electronic and electrical products are non-returnable
• The buyer bears return costs and a 50% restocking fee
• Products must be unused, in good condition, and in undamaged original packaging


4. Payment Terms
• Payment is due within 14 calendar days of delivery unless otherwise agreed
• The seller may charge 0.1% late fee per day
• Ownership remains with the seller until full payment is received


5. Dispute Resolution
• Governed by Estonian law
• Disputes may be resolved at Harju County Court or via the Arbitration Court of the Estonian Chamber of Commerce and Industry (in Estonian)


6. Sanctions and Restrictions

6.1 Buyer’s Obligations
The Buyer undertakes to strictly comply with all applicable sanction regimes established by the EU and international law. This includes:
• No direct or indirect sale or delivery of goods to countries, regions, or entities subject to sanctions.
• Taking all necessary measures to prevent the use of purchased goods for purposes that violate sanction regimes.

6.2 List of Restrictions
The Seller reminds the Buyer that sanction restrictions are in force in the following countries and regions, including but not limited to:
• Cuba, Crimea, the so-called Donetsk and Luhansk People’s Republics, Iran, North Korea, Russia, Belarus, Syria.
• The Buyer is responsible for verifying the applicable list of sanctions at the time of the transaction.

6.3 Buyer’s Liability
If the Buyer violates sanction restrictions:
• The Seller is not liable for any related damages, penalties, or other legal consequences.
• The Buyer assumes full responsibility for the consequences of such violations, including compensation for any damages incurred by the Seller.