1. Privacy Policy
Partshub OÜ (registry code 17123161), Suurvälja tee 5, 75413 Vaela, Harjumaa, Estonia, is a member of the Estonian Chamber of Commerce and Industry (membership number 1808).
The company is committed to protecting the confidentiality and security of the personal data of its clients and partners.
We comply with all applicable laws and regulations, including EU Regulation 2016/679 (GDPR).

1.1 Data We Collect
We process the following data:

For natural persons:

• First and last name
• Contact information (phone number, e-mail address)
• Delivery and/or residential address
• Payment information (bank details, card details)
• Order history and communication history

For legal entities:

• Company name
• Registration number and VAT number
• Legal and/or actual address
• Representative’s contact details (name, phone number, e-mail)
• Company bank details
• Order, contract, and payment history

1.2 Purposes of Data Processing

Your data is processed for the following purposes:

• Fulfilment of contractual obligations (sale, delivery, return of goods)
• Invoice and payment management
• Providing information about order status
• Communication with customers regarding order-related matters
• Improving service quality

1.3 Data Retention Period

• Personal data is stored only as long as necessary to fulfil contractual obligations and as required by law (e.g., accounting and tax regulations).

1.4 Data Disclosure
We may share your data with:

• Logistics companies for delivering orders
• Financial institutions for processing payments
• Government authorities as required by law
• Third-party debt-collection service providers (if necessary)

1.5 Your Rights
You have the right to:

• Request access to your data
• Correct, delete, or restrict the processing of your data
• Withdraw consent for data processing
• Submit a complaint to the supervisory authority if you believe your rights have been violated
To exercise your rights, contact us at info@partshub.ee.

2. Terms and Conditions 2.1 Orders and Order Confirmation

• All orders must be submitted through Partshub OÜ’s electronic ordering system at http://o.partshub.ee
• The Seller (Partshub OÜ) has the right to require prepayment to confirm an order
• The Seller assumes that persons acting on behalf of the Buyer have the authority to place orders and make decisions

2.2 Delivery

• Delivery takes place to the address specified by the Buyer. Goods may be handed to a third person if they accept the delivery
• The Seller is not responsible for exceeding the estimated delivery time
• Goods are considered delivered once handed to the Buyer or their representative. If the Buyer is unavailable, delivery may be confirmed by photographing the goods at the delivery location (e.g., mailbox)
2.3 Inspection of Goods

• The Buyer must inspect the goods upon receipt. Claims regarding non-conformity are accepted only if recorded in the presence of the Seller’s representative
• Hidden defects must be reported within two business days
• Batteries must be tested within 24 hours of delivery. All claims regarding non-conformity are accepted only within this period

2.4 Obligation to Accept Goods

The Buyer is obliged to accept the goods delivered in accordance with the order and to pay for them.
If the Buyer refuses to purchase or accept the goods, they must pay the Seller a contractual penalty equal to the full value of the order.

By submitting and confirming the order (including clicking “Confirm Order”, “Submit Order”, or a similar button), the Buyer confirms that they:
• have read the terms,
• understand them,
• fully accept them,
• and will not dispute them.

2.5 Payment Obligations and Restrictions on Deliveries

2.5.1 Withholding Delivery in Case of Outstanding Payments
If the Buyer has unpaid or overdue invoices, the Seller may issue a new invoice but withhold delivery until all previous payment obligations have been fully settled.
The Seller is not liable for delays or costs resulting from unpaid invoices.

2.5.2 Restrictions on New Orders in Case of Debt and Held Goods
If the Seller holds goods whose delivery has been suspended due to the Buyer’s unpaid invoices, and the Buyer still has outstanding debt:
• New orders are accepted only if the Buyer has:
– paid all previous debts, or
– paid 100% prepayment for the new order

The Seller has the right to refuse new orders until all outstanding payments have been settled.

2.5.3 Enforcement of Confirmation

The Buyer acknowledges that the above restrictions arise from their own failure to fulfil payment obligations, and the Seller is not liable for any delays or losses resulting from such failure.

3. Return of Goods

• Returns are accepted only by prior agreement with the Seller
• Electronic and electrical products cannot be returned
• Return costs and a 50% fee of the order value are borne by the Buyer
• Goods may be returned only if unused, in good condition, and in undamaged original packaging

4. Payment Terms

• Payment must be made within 14 calendar days from the delivery date unless otherwise specified
• The Seller may charge a late fee of 0.1% per delayed day
• Ownership of goods remains with the Seller until full payment is received

5. Dispute Resolution

• Estonian law applies
• Disputes may be resolved in Harju County Court or the Arbitration Court of the Estonian Chamber of Commerce and Industry
• Arbitration proceedings are conducted in Estonian

6. Sanctions and Restrictions 6.1 Buyer’s Obligations

The Buyer must strictly comply with all applicable sanctions regimes established by the EU and international law, including:
• No direct or indirect sale or delivery of goods to sanctioned countries, regions, or entities
• Taking all necessary measures to prevent the use of purchased goods for sanction-violating purposes

6.2 List of Restricted Regions

Sanctions apply to the following regions, including but not limited to:
• Cuba, Crimea, so-called Donetsk and Luhansk People’s Republics, Iran, North Korea, Russia, Belarus, Syria
• The Buyer is responsible for checking the applicable sanctions list at the time of each transaction

6.3 Buyer’s Liability

If the Buyer violates sanctions:
• The Seller is not liable for any damages, penalties, or legal consequences
• The Buyer bears full responsibility and must compensate the Seller for all resulting losses

6.4 Obligation to Provide Accurate End-User Information

The Buyer must provide truthful and complete information regarding the end user, supply chain, and destination country.
The Seller may request additional documents (e.g., End-User Certificate, end-use description, risk assessment).

Providing false or incomplete information gives the Seller the right to:
• suspend the order,
• refuse delivery,
• terminate the agreement without notice.

6.5 Suspension of Deliveries in Case of Suspicion

If the Seller has reasonable grounds to believe that the goods may reach a sanctioned end user or region, the Seller has the right to:
• suspend order fulfilment,
• request additional documentation,
• refuse to complete the transaction,
• cancel the order without compensation.

6.6 Sanctions Screening Before Each Order

The Buyer confirms that with each order they will check:
• EU, US (OFAC), UK (HMT), and UN sanctions lists
• that the end user is not located in an embargoed country
• whether the goods are subject to export control (and provide required licences)
The Buyer bears full responsibility for any legal or financial consequences resulting from failure to conduct these checks.

6.7 Seller’s Limitation of Liability for Sanctions Violations

If the Buyer violates sanctions or provides incorrect end-use information:
• The Seller is not liable
• The Seller is not required to compensate the Buyer
• The Buyer must compensate all penalties, losses, and legal expenses resulting from the violation

6.8 Re-export RestrictionsThe Buyer may not:
• resell,
• transfer,
• re-export goods
to a third country without the Seller’s written consent if the goods are subject to export control or sanctions risk.

7. Revision History (Version Control)